Environmental, Social and Governance (ESG) Criteria
Through its actions across the social, environmental and governance spheres, the organisation fosters the welfare state and moves towards a more inclusive, competitive, productive and healthy society and economy.
Environmental criteria
Commitment to the environment
Mutua Universal is acutely aware of the environmental impact of its activities and is firmly committed to environmental protection. This commitment is reflected through responsible actions, policies and projects.
Certified environmental management system
The system, implemented in all workplaces and certified under ISO 14001, provides a structured approach to managing the environmental aspects generated by the organisation’s activities.
Waste management
Ongoing improvements have been made to the recycling and waste disposal processes at Mutua Universal centres, aiming to manage resources more sustainably and reduce waste volumes.
Donation system
In 2024, Mutua Universal continued collaborating with non-profit organisations that support disadvantaged groups or individuals at risk of social exclusion.
Through its long-standing internal donation system, in place for over a decade, furniture, equipment and materials that are no longer in use or have been written off are repurposed and given a second life.
Social criteria
Social work
Mutua Universal recognises that a workplace accident or occupational illness can lead to changes in family dynamics and the emergence or worsening of social and psychosocial needs. To address these, the organisation offers a dedicated social work service for patients and their families, providing psychosocial support, information and guidance.
Socio-occupational reintegration programme
This programme addresses the needs of individuals who, as a result of a workplace accident or occupational illness, are left with a degree of incapacity that prevents them from returning to their previous role and/or have lost their job during the recovery process. It also supports individuals and families facing risk of social exclusion.
Special Benefits Committee
Mutua Universal’s Special Benefits Committee is a participatory body made up of representatives of workers (appointed by the trade unions), as well as representatives of associated employers and self-employed workers.
Its role is to manage the mutual society’s social assistance fund, assessing and addressing cases of unforeseen hardship resulting from workplace accidents or occupational illnesses.
Rehabilitation and recovery support
0 grants
Vocational retraining / workplace adaptation
0 grants
Adaptation of essential tools for daily living
0 grants
Other forms of support
0 grantsDiversity and inclusion
Mutua Universal, in keeping with its commitment to sustainability, promotes respect for diversity and fosters inclusive, participatory environments where people can use their differences as a source of value.
Diversity Plan
In the past year, the organisation has continued to implement its Diversity Plan – a strategic initiative bringing together all of its diversity management efforts under one framework, with the aim of becoming a more inclusive organisation and generating greater value across all areas of activity.
Statement on Respect for the Individual and Their Diversity
Go to Statement on Respect for the Individual and Their Diversity
LGBTI Diversity and Inclusion Business Network
Mutua Universal participated in the first study to analyse the management of LGBTI diversity and its impact on business performance. The study was promoted by REDI (Business Network for LGBTI Diversity and Inclusion), BBVA and the UN Global Compact Spain, with the aim of promoting diversity and creating inclusive workplaces.
Renewal of the Diversity Charter
Go to Renewal of the Diversity Charter
Partnership with the Fundación ONCE
Aimed at promoting the employment of people with disabilities.
Women in the Workplace Observatory
An annual study carried out in collaboration with Fundación Personas y Empresas, which examines the activity and representation of women in the workplace.
Agreement on Gender Equality
Mutua Universal has signed a collaboration agreement with the Department of Family, Youth and Social Affairs of the Community of Madrid and the Fundación Personas y Empresas, to collect, study and analyse data relating to the employment situation of women in the Community of Madrid.
Guide for the detection and prevention of gender-based violence in the workplace
The organisation has partnered with the Xunta Government of Galicia to help disseminate the Guide to Indicators for Detecting Victims of Gender-Based Violence in the Workplace, a resource aimed at supporting both businesses and workers in the prevention and eradication of gender-based violence.
Social campaigns
As part of its commitment to society, Mutua Universal runs both internal and external social campaigns to support groups at risk of social exclusion.
- Support for communities affected by DANA (torrential storms).
- Collaboration with the Spanish Association Against Cancer.
- All work centres joined Fundación ONCE’s “Está en tu mano” (“It’s in Your Hands”) campaign, which includes a dedicated support line for women with disabilities who are victims of gender-based violence.
- Second Diversity Week.
Governance criteria
Ethics and good governance
Sustainability is not only a commitment to the health and wellbeing of people but also to good governance, transparency and ethical conduct. For this reason, Mutua Universal has implemented internal control and risk management functions, procedures and tools that go well beyond the minimum legal requirements.
Risk management and compliance
Crime and Conduct Prevention Model
As part of its commitment to good governance and ethics, Mutua Universal and its governing bodies have established a Crime and Conduct Prevention Model. This model aims to prevent offences, promote compliance with laws and regulations and foster a culture of integrity and ethics.
The model is structured around various policies and procedures, which are regularly updated.
- Criminal Risk Manual
The Criminal Risk Prevention Manual identifies criminal risks associated with Mutua Universal’s activities and sets out the controls in place to mitigate them, with the aim of preventing offences under the Criminal Code. - Code of Conduct
Go to Code of Conduct - Conflict of Interest Protocol
Go to Conflict of Interest Protocol - Crime Prevention Policy
Go to Crime Prevention Policy - Integrity Channel
Go to Integrity Channel
Personal Data Protection
To ensure the confidentiality, availability and integrity of information, Mutua Universal has appointed a Data Protection Officer and established a Data Protection Committee to oversee compliance with current legislation.
In 2024, 63 requests to exercise data subject rights were received, and no personal data breaches were reported to the supervisory authority.
CSR and Sustainability Committee
To further its commitment to sustainability and embed corporate social responsibility into its management, Mutua Universal established the CSR and Sustainability Committee in 2024. This committee serves as a coordination and advisory body on social, environmental and governance issues, taking a multidisciplinary approach aligned with the organisation’s overall objectives.
Integrated policy on quality, occupational health and safety, environment and corporate social responsibility
IQNet SR10 Social Responsibility System
This certification confirms that Mutua Universal has a management system committed to social responsibility, good governance and continuous improvement across all its activities and processes.
Go to IQNet SR10 Social Responsibility System
Renewal of the Madrid Excelente seal
Mutua Universal has renewed the Madrid Excelente seal, awarded by the Community of Madrid through the Madrid for Competitiveness Foundation. This comprehensive certification supports organisations in their development as competitive, innovative and responsible entities within both society and the environment.
Ir a Renewal of the Madrid Excelente seal
Renewal of the RSA Aragón seal
For the ninth consecutive year, Mutua Universal has renewed the Aragon Social Responsibility (RSA) seal in the Large Company category. This award, granted by the Government of Aragon via the Aragonese Institute of Development, recognises organisations committed to voluntarily implementing policies that foster continuous improvement and best business practices across all areas of corporate social responsibility and sustainability.
Ir a Renewal of the RSA Aragón sealCommitment to the United Nations Global Compact
Since December 2005, Mutua Universal has renewed its commitment each year to the United Nations Global Compact, promoting and upholding its ten principles covering human rights, labour standards, the environment and anti-corruption. Mutua Universal is currently a proud member of the UN Global Compact.
Commitment to the Sustainable Development Goals
Mutua Universal consistently acts responsibly towards people, businesses and the environment, actively contributing to the achievement of the Sustainable Development Goals (SDGs). These 17 goals, approved by the United Nations, aim to eradicate poverty, ensure prosperity and protect the planet.