Sustainability

Social Criteria

Mutua Universal offers its patients and their families a social work service that addresses the social and psychosocial needs that may arise or be exacerbated following an accident at work or an occupational disease. This service not only provides psychological and social support, but also information and advice, aiming to jointly assess the various support options available, both from the mutual insurance company itself and from the national, regional and local social services networks.

To achieve these objectives, we draw on our empathy and our understanding of our patients and their circumstances, providing professional and innovative support while maintaining a people-centred approach and a sense of warmth.

• This team assesses, advises and reports on all social factors that may influence health outcomes.
• It offers alternatives or solutions to the difficulties or problems arising from an accident at work or an occupational disease.
• The team helps to prevent any potential disruptions that may arise within the family as a result of ill health.
• It promotes social and job market reintegration.

• During 2025, 1,870 new cases were referred to the organisation’s social work service for assessment, diagnosis and action planning.
• A total of 8,024 consultations were carried out, including face-to-face, hospital-based, telephone, telemedicine and administrative consultations.

With more than 10 years of experience, Mutua Universal’s labour reinsertion programme addresses the needs of individuals who, as a result of a workplace accident or occupational disease, are left with a degree of disability that prevents them from returning to their previous role and/or have lost their job during the recovery process. It also supports individuals and families facing risk of social exclusion.

As part of its commitment to society, Mutua Universal runs both internal and external social campaigns to support groups at risk of social exclusion.

• For the ninth consecutive year, teams from the organisation took part in the Magic Line charity walk organised by Obra Social San Juan de Dios, which aims to raise funds to improve the quality of life of people in vulnerable situations.
• Announcement of a Sant Jordi Solidarity event, publicising the locations where charity roses would be on sale during Sant Jordi Day in 2025.
• On 12 December, the conference entitled “Values that Transform” took place at the Javier Romero Auditorium at Mutua Universal. The session, organised in collaboration with the ONCE Foundation, featured Paralympic swimmer Carla Casals, who addressed key issues relating to values, diversity and inclusion.

Mutua Universal is joining the Spanish Association Against Cancer (AECC) campaign to raise the profile of its work and support the association, as well as to raise awareness of the importance of cancer research and early diagnosis.

All our workplaces have joined the ONCE Foundation’s “It’s in your hands” campaign, which includes a dedicated helpline to support women with disabilities who are victims of gender-based violence in rebuilding their lives through training and inclusion in the labour market.

In 2025, the organisation joined in the celebrations for European Diversity Month by launching its third Diversity Week, an initiative aimed at raising awareness of its commitment to five key areas of diversity: gender, age, cultural, disability and LGBTIQ+ diversity.

We can also raise awareness about certain social issues by publicising significant dates, both internally within the organisation and externally among our other stakeholders.

In 2025, Mutua Universal joined the campaign for the International Day for the Elimination of Violence against Women (25 November) to raise awareness about violence against women and girls worldwide, highlighting the organisation’s support for the Puntos Violeta initiative and the educational module entitled “Detection and prevention of gender-based violence in the healthcare sector”.

On 3 December, an awareness-raising campaign was held to highlight Mutua Universal’s commitment to promoting inclusion, rights and the wellbeing of people with disabilities.

Furthermore, seeking to raising awareness of the harmful effects of discrimination in all its forms and promote inclusion and respect for diversity, the mutual insurance company marked International Zero Discrimination Day on 1 March, seeking to promote equal rights and opportunities for all people, regardless of their ethnic origin, nationality, religion, sex, gender, sexual orientation, gender identity or expression, age, disability or any other individual, social or cultural characteristic.

At Mutua Universal, we understand diversity as a source of value. We believe that respecting diversity is the only way to create an increasingly inclusive world. Consequently, on 28 June, the organisation joined in the celebrations for International LGBTIQ+ Pride Day, also known as Gay Pride Day, by displaying the rainbow colours of the LGBTIQ+ flag on its corporate logo as a sign of commitment to and respect for the rights of people who form part of this group.

Mutua Universal continues to work on developing measures to promote non-discrimination and equal treatment. Some of the actions or initiatives that the company has already undertaken include: updating the Declaration on Respect for the Individual and their Diversity, signing the Diversity Charter, creating an internal guide to inclusive communication, launching a new diversity section on the organisation’s intranet, the production of a short self-learning module on LGBTIQ diversity available to all staff, and the creation of a Diversity Mailbox by the organisation’s Corporate Social Responsibility Department.