New 25-27 Strategic Plan.
Following the conclusion of the current 21-24 Strategic Plan, Mutua Universal conducted a meticulous analysis to develop a new plan that will guide the organisation’s future in order to act in an increasingly global, evolving, technological and sustainable environment.
This reflection process, directly involving more than 300 of the organisation's professionals, reinforces the mutual insurance company’s innovative, people-centred, committed and efficient ethos by decisively making progress in the development of personalised services in health, prevention and management, and by developing its relationships with various stakeholders.
Under the slogan “Innovation at the service of people”, Mutua Universal’s 25-27 Strategic Plan sets out the organisation’s roadmap to:
- Develop the business management model through innovative, proactive and personalised services.
- Care for people and their health through a committed and talented team.
- Create sustainable value in social, environmental and governance terms, as well as within the Social Security system.
Currently, the 25-27 Strategic Plan involves more than 200 professionals from the mutual insurance company, organised into 12 collaborative teams that operate under an agile management model, with clearly defined roles and the support of digital tools.
Strategic priorities
Innovation in Health and Services
Efficiency and smart data management
Organisational agility and talent
Our Essence
The deliberations undertaken in drawing up the organisation’s new Strategic Plan have led to a reformulation of Mutua Universal’s purpose, mission, vision and values, which have been adapted to the organisation’s current and future challenges through a participatory process..
Purpose
We protect and care for people and we contribute to the sustainability of the welfare state.
Mission
We safeguard the health and wellbeing of workers by managing services and benefits responsibly and efficiently, with a strong commitment to society and the sustainability of the system.
Vision
We are a benchmark in innovation applied to health and management, improving people’s lives through advanced and sustainable solutions.
Values
- Integrity
- Sense of Community
- Professionalism
- Responsibility
- Innovation
Progress in 2025
Throughout the first year of the new 25-27 Strategic Plan, Mutua Universal has made significant progress, which has taken the form of projects and services designed to improve the service provided to member companies, covered workers and partner organisations.
Innovation in Health and Services
- Digitalisation of the processing of direct payment benefits for temporary disability (12–18 months)
- Digitalisation of the processing of direct payment benefits following the termination of a contract
- Digitalisation of the process for extending the childcare allowance (CUME)
- New Private Advisory Area
- Gradual roll-out of electronic prescriptions for workers covered by Mutua Universal.
Efficiency and smart data management
- Development of a corporate technology architecture for artificial intelligence.
- Definition of the corporate model for artificial intelligence governance.
- Development of an in-house virtual assistant.
- Developments in process automation.
- Implementation of Copilot as an in-house personal assistant.
Organisational agility and talent
- Enhancing the organisation’s agility and adaptability.
- Progress in laying the foundations for organisational change:
- Design of a competency map for the organisation.
- Updating career paths.
- Development of cross-cutting collaborative work.
- Adaptation of physical spaces.