Innovation in health and services
Efficient management and digital transformation
Mutua Universal continues advancing its digital transformation, fostering an innovative ecosystem that delivers a broad portfolio of remote services designed to empower its members, enhancing personalisation, efficiency and the overall experience for patients, companies, covered workers, partner advisory firms and supplier organisations.
Process hyperautomation
Mutua Universal deploys Robotic Process Automation (RPA) technology internally, using software bots to automate repetitive tasks, reduce workloads and optimise operational processes across the organisation’s various professional groups.
Benefits
- Enhanced reliability.
- Reduced processing times.
- Lower error rates
- Risk mitigation
- Increased process productivity.
- Standardised and harmonised procedures.
- Greater recognition of the work carried out by the organisation’s professional groups.
Positive impact on efficiency
New tool for member engagement
In 2024, Mutua Universal launched a new management and member engagement platform that streamlines internal operations, speeds up procedures and improves information access, delivering a more personalised relationship with its members.
Digital processing
In the area of administrative management, Mutua Universal provides its members with a digital system for processing economic benefits that is agile, easy to use and offers the same legal and technological guarantees as those used by public administrations.
Digital processing at Mutua Universal
- Guarantees the identity of the applicant
- Ensures the integrity and authenticity of all procedures.
- Enables users to track the status of their applications from any device, at any time.
- Operates with the same legal and technological safeguards as the public administration.
- Accessible via the Private Area on the Mutua Universal mobile app.
Company Private Area
Redesigned layout and new functionalities
Through the Company Private Area, member companies and self-employed workers have access to a wide range of digital tools designed to streamline procedures and improve the efficiency of administrative processes.
What can you do in the Company Private Area?
- Track the status of sick leave processes in real time.
- Complete and submit referral forms for medical care.
- Fill in and file accident reports
- Request first-aid kits and manage orders.
- Access your full portfolio.
- Download membership certificates and documents.
- Retrieve case data and track developments via a FIE file (INSS Company message), automatically decoding codes into plain text and converting the format to Excel.
- Analyse absenteeism and accident indicators.
- Access data to support accident reduction measures.
- Receive notifications about workers you manage.
- Submit online applications for direct payment of temporary incapacity benefits for self-employed workers.
Register using only a digital certificate
Two-factor authentication for enhanced security
Consulting Firm Private Area
In 2024, Mutua Universal launched a new private area exclusively for consulting firms. With simplified navigation and a practical, minimalist design, this area provides partner advisory firms with access to tools and resources that optimise administrative processes, saving time and improving efficiency.
What can you do do in the Company Private Area?
- Submit applications for economic benefits online, such as direct payment of temporary incapacity benefits for self-employed workers.
- Submit accident reports.
- Send medical referral forms.
- Access your entire client portfolio.
- Download certificates (association, membership and income tax withholding documents).
- Request first-aid kits and manage orders.
- Monitor deductions.
- Track the status of sick leave processes in real time.
- Receive alerts and notifications across your client portfolio.
Register using only a digital certificate
Two-factor authentication for enhanced security
Private Area for Medical Supply Companies
The Private Area for Medical Supply Companies is the direct communication channel with healthcare service providers, ensuring efficient management of day-to-day operations.
What can you do in the Private Area for Medical Supply Companies?
- Access your contact details.
- View and manage orders.
- Submit reports and invoices.
- Access a personalised dashboard summarising your activity.
- Communicate directly with Mutua Universal.
Cybersecurity plan
Cybersecurity is a top priority at Mutua Universal. Consequently, the organisation has established a comprehensive contingency plan to respond to cyberattacks, reinforcing the security of IT systems, protecting digital infrastructure, and safeguarding the confidential information of member companies, covered individuals and collaborating entities.
The Cybersecurity Plan also includes preventive measures to ensure continuity of operations in the event of any IT disruptions.
Information Security Policy
To ensure the protection of data belonging to workers, members, collaborating entities and suppliers, as well as the systems used daily, Mutua Universal has implemented an Information Security Policy aligned with the National Security Framework (ENS, Royal Decree 311/2022). This policy defines the necessary measures to protect information and digital services within a secure and trustworthy environment.