Commitment to sustainability
21-24 CSR and Sustainability Plan
ACTING IN THE PRESENT, THINKING ABOUT THE FUTURE
In 2023, Mutua Universal continued to work on its 21-24 CSR and Sustainability Plan, “Acting in the present, thinking about the future”, with the aim of responding to the new challenges, expectations, and needs of its various stakeholders. In this way, we actively contribute to the United Nations Sustainable Development Goals (SDGs).
OBJECTIVES OF THE CSR AND SUSTAINABILITY PLAN
To continue working towards an ethical, committed, and responsible corporate culture, both internally and externally, in line with ESG criteria (environmental, social, and governance).
To foster inclusive and accessible environments where diversity management is an essential cornerstone.
Progressing in CSR nomenclature towards the concept of Sustainability as a transformative role of the organisation.
To integrate the 2030 Agenda and the purpose of Mutua Universal into the organisation’s activity.
To direct the organisation’s social action towards caring for people, especially those who are ill and vulnerable.
To contribute to improving the health and well-being of people, society, and the planet.
PILLARS OF THE CSR AND SUSTAINABILITY PLAN
In line with the company’s mission to look after health, Mutua Universal’s 21-24 CSR and Sustainability Plan defines four areas of commitment that focus on the health of people, the organisation itself, society, and the planet:
1. HEALTHY PEOPLE
Commitment to the well-being of people, protecting their health both inside and outside the workplace.
2. HEALTHY ORGANISATION
Commitment to good governance, transparency, ethics, and innovation to offer excellent service.
3. HEALTHY SOCIETY
Promotion of a culture of equality, inclusion, and accessibility, orienting social action towards caring for people.
4. HEALTHY PLANET
Efficient and responsible management of resources, minimising the impact of the activity on the planet.
Stakeholder dialogue and engagement
In developing its principles of action, Mutua Universal considers the expectations and needs of all its stakeholders and establishes specific communication channels with each of them.
EXTERNAL COMMUNICATION
CORPORATE WEBSITE
VISITS
INFORMATIVE PUBLICATIONS
SOCIAL MEDIA
FOLLOWERS
INFORMATIVE MAILING – EMAIL
ENVIAMENTS DEL BUTLLETÍ UNIVERSAL
MAILING TO COMPANIES AND CONSULTANTS
INTERNAL COMMUNICATION
UNIVERSAL PORTAL (INTRANET)
NEWS ARTICLES PUBLISHED
VISITS
OUR STAKEHOLDERS
PROTECTED POPULATION
EMPLOYEES
SUPPLIERS
MEMBER
COMPANIES AND
FREELANCERS
GOVERNING AND
PARTICIPATING
BODIES
PUBLIC ADMINISTRATION
AND SOCIAL
AGENTS
CONSULTANCIES
SECTOR OF MUTUAL INSURANCE
COMPANIES WORKING WITH
THE SOCIAL SECURITY SYSTEM
SOCIETY
Environmental, social and governance (ESG) criteria
The major health and well-being challenges facing society reinforce Mutua Universal’s commitment to corporate social responsibility and sustainability. They also drive us to continue working responsibly in each of our activities as a mutual insurance company collaborating with Social Security.
Therefore, within the framework of our CSR and Sustainability Plan, the company continues to advance towards sustainable transformation and strengthens environmental, social, ethical, and good corporate governance (ESG) aspects in its day-to-day management, without compromising future generations.
Environmental criteria
At Mutua Universal, we are committed to caring for our surroundings and the environment: we work more sustainably and are aware of the consequences our decisions have on the planet.
In 2023, the company continued to implement, by consensus, actions to improve its environmental commitment, thus advancing transversally in fulfilling common corporate environmental objectives.
COMMITMENT TO THE SURROUNDINGS
Mutua Universal promotes efficient and responsible resource management, thus minimising its impact on the planet.
The main actions to promote energy efficiency
- These include replacing conventional lighting with LED technology at the centres in Santiago de Compostela, Reus, Telde, Cuenca, Toledo, and Torrevieja.
- CO₂ emissions from electricity consumption have been reduced to zero, thanks to 100% of the total electricity procured by Mutua Universal at all supply points coming from renewable sources and high-efficiency cogeneration.
CERTIFIED ENVIRONMENTAL MANAGEMENT SYSTEM
Mutua Universal has an environmental management system certified by the ISO 14001 standard, implemented in all the company’s work centres, which ensures the systematisation of the environmental aspects generated in each of the activities carried out in the organisation, as well as promoting environmental protection.
ECITYSEVILLA PROJECT
In 2023, Mutua Universal joined the ecitySevilla project, a pioneering public-private collaboration initiative in Spain that proposes the development of a model city on Cartuja Island (Seville) in an open, digital, decarbonised, and sustainable ecosystem by 2025. The aim is to create a pioneering smart city on an international scale, making such a large urban space one hundred percent energy self-sufficient and emission-free.
AWARENESS-RAISING ACTIONS
Strategic environmental awareness is key to creating awareness. For this reason, Mutua Universal continuously conducts internal awareness and responsible consumption campaigns in collaboration with various departments of the company.
Social criteria
Mutua Universal is inherently committed to the well-being of people and organisations by caring for their health. This responsibility is carried out both internally (our own staff) and externally (our protected and member population). In 2023, the organisation continued to implement actions by consensus to improve its social commitment, thus advancing transversally in fulfilling common corporate objectives.
DIVERSITY PLAN
During 2023, Mutua Universal continued to work on a Diversity Plan that frames all the diversity management actions carried out by the company into a single strategy. The aim is to be more inclusive and to improve and generate value in all areas of action.
SOCIAL WORK SERVICE
At Mutua Universal, we are aware that a work-related accident or occupational illness can lead to changes in family dynamics and the emergence of social and psychosocial needs. For this reason, we provide patients and families with a Health Social Work service which, in collaboration with other professionals in the care teams, attends to any needs that may arise or worsen after the accident.
The main objective of the Social Work service is to offer injured people and their families humane, comprehensive, and quality care.
SOCIO-OCCUPATIONAL REINTEGRATION PROGRAMME
Mutua Universal’s Socio-occupational reintegration programme addresses the occupational and social integration needs of people who have suffered a work-related accident or occupational illness, as well as their families.
During 2023, 55 workers with injuries resulting in total permanent incapacity for their usual profession were included in the programme.
PEOPLE WHO HAVE MANAGED TO ENTER THE LABOUR MARKET
38.18%
PEOPLE WHO ARE STILL ACTIVE IN THE PROGRAMME AND ARE ACTIVELY SEEKING EMPLOYMENT
61.82%
SPECIAL BENEFITS COMMITTEE
The Special Benefits Committee is a participatory body composed of worker representatives, appointed by trade union confederations, and representatives of associated employers and the self-employed. Its objective is to manage Mutua Universal’s Social Assistance Reserve, studying and addressing situations of special need that may arise after a work-related accident or occupational illness. All of this is achieved through specific actions geared towards improving the protection of workers and/or their beneficiaries.
RENEWAL OF THE BEQUAL SEAL
Mutua Universal has renewed the Bequal Plus Seal awarded by the Bequal Foundation for 2023.
This distinction certifies the company’s policy of including people with disabilities and represents a further step in the process of continuous improvement towards diversity and inclusion.
RENEWAL OF THE DIVERSITY CHARTER
Mutua Universal’s responsibility towards equality, diversity, and inclusion in the workplace is also demonstrated through its adherence to the Diversity Charter, a European project by the Diversity Foundation, for which the company has been renewed for the period 2022-2024.
RENEWAL OF THE RSA ARAGÓN SEAL
Mutua Universal has renewed the Social Responsibility Seal of Aragon in the large company category for the eighth consecutive year, awarded by the Government of Aragon through the Aragonese Development Institute.
This renewal means that the company remains a member of the Aragon Social Responsibility Plan, a programme promoted by the Aragonese Government, and is committed to voluntarily applying policies aimed at implementing improvement processes and good business management practices in any dimension of corporate social responsibility and sustainability.
ALLIANCE WITH THE ONCE FOUNDATION
Mutua Universal and the ONCE Foundation formalised the signing of the Inserta Agreement in 2023 to foster the hiring of people with disabilities, in addition to other actions and measures.
Adherence to the Inserta Agreement reflects the organisation’s commitment to diversity and inclusion, aiming to advance sustainability and foster a more egalitarian and tolerant society.
OBSERVATORY OF WORKING WOMEN
In 2023, Mutua Universal publicly presented the seventh edition of the Observatory of Working Women. This annual study, in collaboration with the Fundación Personas y Empresas, analyses the activity and presence of women in the workplace, covering aspects such as employment, incapacity to work, working from home, work-life balance, and the wage gap, among others.
1st DIVERSITY WEEK
At Mutua Universal, we believe that diversity is a social reality, enriching our organisation, society, and the people we interact with.
This commitment is embodied in the commemoration of the 1st Mutua Universal Diversity Week, part of the third edition of the European Diversity Month. This internal corporate social responsibility initiative aims to raise awareness of the five areas of diversity the company focuses on: gender, age, cultural, disability, and LGBT+ diversity.
La diversitat és una realitat
social, un element que enriqueix
la nostra organització, la
societat i les persones
SOCIAL CAMPAIGNS
Part of the entity’s involvement with society is expressed through its support for social campaigns in favour of groups at risk of social exclusion.
- Solidarity campaigns to aid the victims of the earthquakes in Turkey, Syria, and Morocco.
- Participation in the “Magic Line” solidarity walk, organised by Obra Social Sant Joan de Déu, to raise funds to improve the quality of life for people in vulnerable situations.
- Dissemination of the “Great Collection”, the largest solidarity campaign of the Spanish Federation of Food Banks.
- Collaboration agreement with Caritas to join efforts and resources for activities aimed at assisting the most vulnerable groups.
- Campaign of the Spanish Association Against Cancer (AECC) “Pink is more than a colour” to give greater visibility and support to its work, and raise awareness of the importance of research and early diagnosis of this disease.
- Adherence to the ONCE Foundation’s “It’s in your hands” campaign, which includes a specific line of attention to help women with disabilities who are victims of gender-based violence to recover their lives through training and inclusion in the labour market.
- Support for the “Where are they?” initiative of the European Parliament Office in Spain, which aims to make the presence of women experts in the public sphere more visible.
Governance Criteria
For Mutua Universal, sustainability is not only a commitment to the well-being and health of people, but also to good governance, transparency, and ethics, strengthening participation and dialogue with our stakeholders.
RISK MANAGEMENT AND COMPLIANCE
To achieve its strategic objectives based on strict regulatory compliance, Mutua Universal has maintained an internal risk management system since 2012. This system enables the identification, evaluation, management, and control of the main risks the organisation faces by automating risk assessments and internal control activities.
PROTECTION OF PERSONAL DATA
To preserve the confidentiality of information and ensure its availability and integrity, Mutua Universal has a Data Protection Officer (DPO) and a Data Protection Committee, which continuously supervise the proper application of current regulations in this area.
INDEPENDENT INTERNAL AUDIT
Reporting directly to the Audit and Compliance Committee, Mutua Universal’s Internal Audit performs an objective and independent assurance function within the entity’s functional organisation. This ensures the complete independence of the function, which offers an objective assessment of Mutua Universal’s internal control and risk management system, identifying weaknesses and fostering improvements.
AENOR’S UNE 19601 CRIMINAL COMPLIANCE CERTIFICATION
Mutua Universal has obtained AENOR’s Criminal Compliance certification, in accordance with the UNE 19601 Standard, aimed at reducing the exposure of organisations to criminal risk and promoting a culture of crime prevention.
The UNE 19601 on Criminal Compliance is the national standard for best practices in management systems for crime prevention, the reduction of criminal risks in organisations, and the promotion of an ethical business culture.
CRIME PREVENTION MODEL
Mutua Universal has a Crime Prevention Policy through which it communicates to all its staff, individuals, companies, and organisations it interacts with, a strong opposition to any unlawful criminal acts or any conduct that may go against ethics and the values that underpin them. It also expresses a firm commitment to combat and prevent such unlawful acts within the company.
To this end, the entity has a Code of Conduct, a Conflict of Interest Protocol, and a Crime Prevention Manual, which were revised and updated in 2023 with regulatory and voluntary modifications.
INTEGRATED POLICY ON QUALITY, HEALTH AND SAFETY AT WORK, THE ENVIRONMENT, AND CORPORATE SOCIAL RESPONSIBILITY
To continue advancing in Mutua Universal’s commitment to sustainability and integrate the management of corporate social responsibility into the organisation’s Integrated Management System, Mutua Universal has updated its Integrated Policy.
The new Integrated Policy on Quality, Health and Safety at Work, the Environment, and Corporate Social Responsibility includes the basic principles to be considered in all of Mutua Universal’s business management activities and decisions.
IQNET SR10 SOCIAL RESPONSIBILITY SYSTEM
Mutua Universal has implemented and internally and externally audited in 2023 a social responsibility system based on the international standard IQNet SR10. This certification ensures the transversal management of social responsibility in all the company’s processes and work centres, reducing risks and increasing the satisfaction, expectations, and trust of our protected group, staff, and other stakeholders.
IQNet SR10, the first international standard for a social responsibility management system, was developed by IQNet, the world’s largest certification network, whose Spanish member is AENOR.
Commitment to the Sustainable
Development Goals (SDGs)
Mutua Universal behaves responsibly and takes care of people, companies, and the environment. In doing so, it actively contributes to achieving the Sustainable Development Goals (SDGs). The company carries out specific actions to disseminate the SDGs among both internal and external stakeholders. The Sustainable Development Goals (SDGs) are a set of 17 goals, approved by the United Nations, which governments, the private sector, and civil society are urged to meet in order to eradicate poverty, ensure prosperity, and protect the planet. The following pages detail the initiatives undertaken by Mutua Universal that contribute to achieving the various SDGs.
25 September marked eight years since the United Nations approved the 17 Sustainable Development Goals (SDGs) as part of the 2030 Agenda for Sustainable Development. This is a key moment, as it marks the halfway point in the implementation of the 2030 Agenda. Mutua Universal produced an internal awareness-raising publication.
2023 marks eight years since the
United Nations approved the 17 Sustainable
Development Goals (SDGs) as part of
the 2030 Agenda for Sustainable Development