Comprehensive and efficient management

At Mutua Universal, we believe in the strategic importance of data as a foundation for providing solutions and aiding decision-making to improve our services and optimise our efficiency. All of this is done while guaranteeing the highest levels of security and privacy.

As a data-driven entity, we have the most innovative technological solutions to analyse and interpret data as part of our activity, allowing us to examine our past performance (descriptive analytics) and identify behaviour patterns to foresee future decisions (predictive analytics).

Application of artificial intelligence to improve patient service
Lince is a predictive analytics project based on artificial intelligence (AI) algorithms capable of analysing millions of data points available in the entity’s historical records and identifying patterns. This allows Mutua Universal to design predictive models and implement use cases that streamline processes and anticipate various aspects of care. All with the aim of offering more efficient and immediate care and enhancing the system’s sustainability.

Based on machine learning, the Lince project, which Mutua Universal started in 2019, provides the different groups within the organisation with data to optimise and improve management and assistance, thus offering even more personalised care.

Mutua Universal applies Robotic Process Automation (RPA) technology, an innovative software that automates low added value tasks to reduce workloads of repetitive processes across the different groups within the entity.

Improved design and usability
To continue applying the latest technology to bring us closer to our member companies, protected population, and collaborating entities through innovative and personalised solutions, Mutua Universal has renewed its mobile application. Its improvements include a more personalised design, a more intuitive and user-friendly interface, and easier navigation.

Video identification
The new version of Mutua Universal’s Private Area features a more attractive interface and easier, more intuitive navigation. This enhances the user experience from registration, which is now completed entirely online and securely through video identification, eliminating the need to visit a Mutua Universal centre in person.

Telemedicine via mobile
The latest update of the Private Personal Area includes new functionalities related to telemedicine, one of the cornerstones of the personalised healthcare model, alongside face-to-face care at our work centres.

This extends our telemedicine service to the entire group of workers protected by the entity, allowing them to enjoy the advantages of telemedicine regardless of their place of residence.

To be more efficient in management and empower the protected population, Mutua Universal offers an integrated electronic processing service that is agile, simple, and provides the same legal and technological security guarantees as those available from the public administration.

This facilitates the processing of applications for financial benefits with the company.

Mutua Universal’s electronic processing system allows for the receipt of proof of submission of applications for the direct payment of the benefit for temporary incapacity for self-employed workers.

Available through Mutua Universal’s Private Professional Area, the digital document includes an electronic stamp that certifies the exact date and time of submission. This provides security and evidence of the application request, protecting the applicant and guaranteeing the integrity and authenticity of the documentation.

Mutua Universal’s Private Area for health service providers exemplifies the advantages of centralising all procedures on a single platform. This space allows provider companies to carry out all procedures related to requests, reports, and invoices.

Through this Private Area, it is possible to receive and follow up on requests or attach all necessary documentation for processing them, among other functions. The space also allows you to view information on invoices and integrates a customisable dashboard with all the data related to procedures with Mutua Universal.

To improve the experience at Mutua Universal’s healthcare centres, the company has launched a digital kiosk service to guide patients with scheduled medical or physiotherapy visits.

This system, which allows automated turn management, enables patients to register their visit autonomously, obtain a ticket with their turn number, and request proof of attendance, among other functions.

To achieve a more efficient sector and improve the development of competencies that mutual insurance companies working with the Social Security system are legally entrusted with, Mutua Universal has developed a project to standardise the integration of care services provided by these mutual insurance companies. All within the framework of the “Collaborating for you” cooperation agreement signed with Fremap and Solimat.

This automated system for the exchange of information, carried out through the FHIR/HL7 technical and health data exchange protocol, has the highest security guarantees.

This is the first step towards integrating other services and processes between mutual insurance companies working with the Social Security system.