Personalised medicine
Mutua Universal offers a comprehensive health model based on humanisation and personalisation with the patient as the central focus
Personalised medicine
Mutua Universal offers a comprehensive health model based on humanisation and personalisation with the patient as the central focus
In addition to the face-to-face care provided in our own extensive network of high-tech training centres which are present in all provinces, two hospital control areas in Madrid and Barcelona and two intermutual hospitals in Bilbao and Valencia, Mutua Universal has its own advanced system of telemedicine (Online Clinic). This has been implemented in all healthcare centres, guaranteeing access to specialised and hospital medicine. This allows the management of procedures, regardless of location.
These resources and services guarantee personalised and efficient attention in all circumstances.
Humanisation of health
Mutua Universal’s health care model is based on comprehensive, people-centred care, which humanises all actions and procedures with the aim of providing personalised assistance.
To this end, the entity’s healthcare group is involved in continuous training and aims to promote innovation and boost its development.
Hacer clic sobre la imagen para agrandar
Patient satisfaction
survey 2022
BEST VALUED ATTRIBUTES IN EFFECTIVE CARE
IN OUR CARE CENTRES
Aspects related to patient safety such as protection measures employed during the visit
SERVICE PROVIDED
BY HEALTH PERSONNEL
SERVICE PROVIDED BY ADMINISTRATION STAFF
Service provided by administration staff
Online Clinic
TELEMEDICINE:
MORE THAN 20 YEARS OF EXPERIENCE BEHIND US
The Online Clinic is an advanced telemedicine system implemented in all Mutua Universal assistance centres whose objective is to guarantee access to specialised and hospital medicine for all those associated with the entity, regardless of their geographical location.
“The Online Clinic’s own telemedicine system speeds up diagnosis and reduces waiting times, which improves the quality of life of patients and their families and increases the efficiency of the service”
The Mutua Universal Online Clinic telemedicine system allows various types of remote connection:
Telemedicine in mobility.
Focusing on people, the entity is committed
to transformation and digital services,
and collaborative work.
Telemedicine between Mutua Universal’s
own care centres.
It allows our protected and affiliated workers
to access, from any of our care centres, the
most appropriate specialists who provide
remote medical support.
Telemedicine with other
health centres.
Connection between Mutua Universal
care centres and other health centres,
either with the company medical services
of our associated companies through
the Online Company Clinic or with
Intermutual hospitals.
ONLINE CLINIC
IN FIGURES
OTHER TELEMEDICINE TOOLS eCONSULTATIONS
The eConsultations, a functionality that allows direct contact with the Mutua Universal assistance team in a convenient way and without travel, increased by 6% in 2022.
The eConsultation, available through the Private Area of Mutua Universal, allows you to contact the entity’s care team (medical, nursing or physiotherapy staff) who have visited you in the last 2 weeks to resolve queries regarding medication, prescribed care or complications in the progress, among others.
UNIVERSAL LINE
Universal Line is a telecare and consultation service which is open 24 hours a day, 365 days a year. It is run by a team of care and management professionals who are able to respond in all the main international languages.
Its main function is to provide medical guidance, manage the transfer of injured patients to the most suitable health centre for their treatment, manage the rescue and repatriation of patients admitted to hospital inside and outside the national territory, and provide complementary information regarding the care management and benefits of Mutual Universal.
LINCE Project: predictive analytics to improve patient service
LINCE is a predictive analytics project based on Artificial Intelligence (AI) which is capable of identifying patterns and establishing predictive models that allow certain processes to be made faster and which offers more effective and immediate attention to our members.
Investment in the renovation of healthcare centres
Within the programme of continuous improvement of the Mutua Universal healthcare network, in 2022 a total of 2.7 million euros have been invested for renovations and maintenance, which complement the 2.8 million euros assigned to new investments in health centres.
