Innovation applied to health

Enables direct communication between patients and healthcare staff, eliminating the need for in-person visits to our healthcare centres.

Our protected population can conveniently access the most suitable group of specialists from any of our healthcare centres, receiving remote medical support.

Mutua Universal’s healthcare centres establish connections with other healthcare facilities, either through the Health Monitoring Services of our member companies via the Corporate Online Clinic or with inter-mutual hospitals.

To support rehabilitation, Mutua Universal’s centres are equipped with the most advanced technological equipment and staffed by professionals with extensive experience and training, supported by leading physiotherapists both in person and online.

Additionally, the entity offers a platform for telerehabilitation treatments as a complementary tool to face-to-face physiotherapy sessions.

This innovative service incorporates an artificial intelligence system that, through a computer or mobile phone camera, can conduct telerehabilitation sessions in real time, correcting patients’ incorrect movements and positions during their recovery process at home, as well as monitoring their progress by Mutua Universal’s healthcare staff.

In 2023, Mutua Universal initiated a review and improvement of the approach to evaluating and treating mental health problems to address the new challenges arising from the progressive increase in mental health issues in the general population, and consequently in the working population, in recent years. This increase has been particularly significant since the pandemic and has occurred in a social context of perceived greater uncertainty about the future. This translates into the need to integrate a global health perspective, where mental health is given the same level of attention as physical health.

VIRTUAL REALITY SERVICE APPLIED TO OCCUPATIONAL HEALTH

This technology focuses on psychological assessment for treating post-traumatic stress disorders caused by workplace accidents, which can interfere with workers’ daily tasks and quality of life.

The use of virtual reality in occupational health for mental conditions enhances therapy effectiveness, accelerates rehabilitation, and reduces sick leave duration to normalise activity.

At Mutua Universal, we have our own psychology and psychiatry team, which, through our telemedicine system (Online Clinic), can visit workers at any of our healthcare centres.

In addition, we have an extensive support network with external psychiatry and psychology professionals and centres.

C/ Archiduque Luis Salvador, 30
In July 2023, Mutua Universal inaugurated a new administrative centre with a total surface area of 280 m2. The new centre is located just a few meters from the healthcare centre, facilitating management between the two facilities.

Additionally, in 2023, work began on adapting premises in Alicante, Badalona, and Albacete for the transfer of the healthcare and administrative centres in the same locations.

Mutua Universal has refurbished its Seville centre to unify all its care activities, except for physiotherapy. The works have significantly improved the centre’s functionality and daily operations.

In 2023, the Mutua Universal facilities in Terrassa were refurbished. This action has allowed the activities of the administrative and physiotherapy centre to be transferred to a new facility close to the current healthcare centre in the same town.

Located in the Mutua Universal centre in the Arazuri-Orcoyen industrial estate (Navarre), the company’s Ergonomics Laboratory offers a pioneering and distinctive service in Spain. Its work focuses on preventing repetitive injuries and long-term sick leave by finding solutions to musculoskeletal problems that affect the working environment.

Currently, the laboratory seeks opportunities for improvement to reduce the accident rate related to overexertion, forced postures, manual handling of loads, or repetitive movements.

Thus, during 2023, Mutua Universal’s Ergonomics Laboratory continued to study and design good practices in the sectors with the greatest ergonomic risk.

Bienestar Universal is Mutua Universal’s health and healthy habits promotion programme for managing, understanding, assessing, and improving the health and well-being of workers, as well as the sustainability of the organisation.

The programme, which is adapted to the needs, characteristics, and objectives defined in each member company, includes advice, activities, and materials for awareness-raising and dissemination, as well as a web platform that supports the management of information and the monitoring of health indicators.

The Bienestar Universal platform provides support for the following Mutua Universal prevention and health promotion campaigns:

In 2023, Mutua Universal continued to invest in its virtual prevention campus. This platform offers courses on sectoral and cross-cutting topics on risks and action measures to prevent, eliminate, or control occupational risks that cause accidents, health damage, or occupational illnesses.

In 2023, Mutua Universal recognised the commitment of its member companies to prevention and employee care by awarding the “3 years 0 accidents” diplomas to companies that have maintained a zero accident rate over the past three years.