People and talent

Collaborative work has been established as a cornerstone within Mutua Universal’s management model due to its significant impact on management efficiency.

Mutua Universal has implemented and promoted collaborative work using the latest and most appropriate digital tools, which are available to all the company’s professionals to encourage their correct use and application.

In addition, the organisation provides relevant training in these tools, as well as in the collaborative work model itself, so that all areas of the organisation can work together as a team and share knowledge, skills, and resources to achieve a common goal.

Mutua Universal has applied collaborative work in different areas and projects to improve care, a field in which the company has extensive experience in collaboration between healthcare centres and professionals to carry out telemedicine or telerehabilitation sessions, and in administrative care, where we work collaboratively to streamline and optimise the management of daily benefit applications, reducing processing times and increasing the speed of resolution with the aim of offering top-quality service that adapts to the needs of our member companies, protected and affiliated workers, and collaborating consultancies.

Talent is a strategic priority for Mutua Universal. For this reason, the company has a comprehensive continuous training plan intended for the entire workforce
of professionals distributed throughout Spain.

In 2023, Mutua Universal carried out 835 training sessions geared towards the organisation’s employees, 80% of which were organised internally. In total, the Mutua Universal team received more than 91,431 hours of training both in-person and online. The average time spent on training per employee is 45 hours per year.

In 2023, 277 Mutua Universal professionals participated in courses, conferences, and congresses representing the company. This clearly demonstrates the talent of our professionals.

BEST CULTURAL TRANSFORMATION PROJECT AT THE IMM AWARDS

Mutua Universal won the 9th edition of the IMm Change Management Awards in the “Best Cultural Transformation Project” category for its new corporate intranet “Portal Universal”.

The IMm Awards identify and recognise companies that support and drive change in organisations, set trends in innovation and excellence, and promote change management as a key to success.

“This award recognises the change management within our company and, specifically, the cultural change brought about by the implementation of a new corporate intranet, designed by and for all the staff at Mutua Universal.”

Esther Félix, Head of Digitalisation at Mutua Universal.

BEST PAPER AT THE 4TH INTERNATIONAL PREVENTION CONGRESS

The entity was recognised with the best paper at the 4th International Prevention Congress, an event that distinguishes research and innovation in prevention.

The work “Biomechanical impact of the bed elevation system on the work of housekeepers”, carried out by Ana Elvira Planas, José Antonio Tomás, and María Ducun from Mutua Universal, in collaboration with Carlos Senz from Meliá Hotels, was recognised as the best paper presented at the congress.

Mutua Universal has obtained
7 award-winning nominations
for the year 2023

Saint-Gobain award for best sustainable construction practice in Spain

Mutua Universal won the 1st Edition of the Saint-Gobain Awards for Best Sustainable Construction Practice in Spain in the category of Public Administration for its project “Mutua Universal Málaga-Sustainable Centre”.

This recognition, awarded by the Saint-Gobain Group in Spain in collaboration with the Sustainability Excellence Club, reaffirms Mutua Universal’s commitment to sustainability, environmental care, and excellence in resource management, contributing to a healthier and more sustainable environment. It also rewards the company’s efforts to continuously improve the care provided to its employees and member companies.

NATIONAL CONGRESS OF THE SPANISH SOCIETY OF OCCUPATIONAL TRAUMATOLOGY

The 22nd edition of the National Congress of the Spanish Society of Occupational Traumatology (SETLA), which annually brings together specialists in orthopaedic surgery and occupational traumatology and was attended by 37 health professionals from Mutua Universal, recognised two works by our professionals.

The work “Treatment and evolution of an intra-articular fracture of the calcaneus. A clinical case report”, written by Marbely Mendoza, a doctor at the Mutua Universal centre in León, was awarded the prize for the best clinical case. Olga Bexaide Crespo, a nurse from the Mutua Universal centre in Oviedo, was awarded the prize for the best free nursing communication for her work “Amputation of the distal phalanx of the finger due to a dog bite”.

2023 SCIENTIFIC ACTIVITY REPORT

Scientific research is fundamental and responsible for the medical advances that enable us to improve the prevention, diagnosis, and treatment of illnesses, thus enhancing the quality of care offered to our patients. Through the “2023 Scientific Activity Report”, Mutua Universal’s Medical Management highlights the scientific work carried out over the past year by the company’s health professionals:

Mutua Universal is committed to ensuring that its employees are and feel well. For this reason, we go beyond legal prevention requirements to achieve a healthy company.

The purpose of Mutua Universal’s corporate health model, adapted to the reality of safe, healthy, and sustainable organisations, extends beyond preventing injuries and health deterioration among workers, impacting their personal and family lifestyle from within the company itself.

In 2023, the Corporate Health model was redefined.

The Plan includes 112 measures related to 10 areas of action for the correct work-life balance.